DemandTec

Support Services

Having an experienced team available to answer your questions about DemandTec applications and services is critical to ensuring you maximize the value of your DemandTec investment long after your on-site implementation team rolls off. 

DemandTec offers a combined Support solution which allows you to work with both our experienced Support organization as well as an Account Manager who is certified on all our product offerings and solutions.  These two teams work together to ensure you receive the level of service you need to meet your business objectives and execute your corporate strategies. 

Here are some sample benefits you receive as part of DemandTec’s Support offering:

• Multi-channel customer service: Web, email, and phone support 
• Online help 24/7: Around-the-clock access to an online, searchable knowledge base with answers to the most commonly asked support questions 
• Unlimited number of cases that may be submitted
• On-going monitoring of your Consumer Demand Models with re-models conducted as needed
• Regular Health Check to ensure you are maximizing your use of the DemandTec applications

These two teams work seamlessly together to ensure you receive the level of service you need to be successful.  Every employee at DemandTec has a piece of their variable compensation tied to customer satisfaction and our Support organization is at the heart of our efforts to ensure our customers are successful and happy with DemandTec.   

Visit the DemandTec Support Center.