DemandTec

Software-as-a-Service

At DemandTec, Software-as-a-Service (SaaS) isn’t just a software delivery mechanism. It’s the business model our entire company is built around to create value for our customers. We use the term “software services” instead of “applications” and, yes, we host our software services with a single-instance, multi-tenant architecture. But that’s only the beginning. Our pricing, engineering, support, implementation services, finance, and other programs are all based on this model. Our business model provides benefits to our customers beyond the features and functions of our software services.

Some of the benefits DemandTec customers receive include:

No Shelfware

DemandTec makes it easy for customers to buy only what they need, with the flexibility to easily add additional solutions or expand the scope of business addressed by their current solutions.

More Innovation to Better Address Business Needs

Because all of our customers run on a single code base and run the most current release, we’re able to provide new upgrades every six to eight weeks. And with that quick cadence, we can adjust to rapidly changing market requirements more quickly and deliver the functionality our customers really need.

No Customer Left Behind

Since we manage the upgrade process, every DemandTec customer is able to immediately enjoy new capabilities the moment they become available.  With traditional enterprise software, the painful upgrade process can result in either antiquated technology or excessive costs to migrate customized code forward.

More Productive User Training

With large, infrequent enterprise software releases, end-users are trained with a lengthy manual of features and only remember a small fraction after the training class. With DemandTec’s more frequent, incremental releases, users can more easily digest new features, become productive sooner, and better retain what they learned.

Lower Risk

With no hardware, software, and infrastructure to purchase and configure, there’s less risk of the cost overruns and implementation delays commonly associated with traditional enterprise software deployments.

Lower Administrative Burden

Since our solutions are managed centrally by DemandTec experts, we can monitor, administer, and upgrade our solutions at a lower cost, and with greater efficiency and reliability than companies with a traditional on-site or ASP model. By lifting these burdens from IT organizations, we enable them to focus more of their limited time and resources on their companies’ most strategic initiatives.

More Advanced Security

DemandTec adheres to a comprehensive information security management program that ensures the confidentiality of our customers’ data, the integrity of our systems, and the availability of our software services. Our rigorous approach has earned SAS 70 Type 2 Compliance.

Greater Scalability

DemandTec infrastructure utilizes grid computing and service-oriented-architecture (SOA) techniques to maximize scalability and processing capacity. DemandTec solutions have proven their ability to scale at some of the world’s largest, most successful retailers and consumer products companies.