DemandTec Takes Top Honors in RIS News Leaderboard 2004
Leading Retailers Vote DemandTec No.1 in Strategic Value, Customer Satisfaction, and Quality of Service
New York City – Jan. 17, 2005 – DemandTec, the leading provider of Consumer Demand Management (CDM) software for retailers and consumer products firms, announced the company has been ranked first by retailers in Strategic Value, Customer Satisfaction and Recognition, and Quality of Service, according to Retail Information Systems (RIS) News. This is the second consecutive year DemandTec has finished first among software vendors in Strategic Value. In addition to its number one rankings, DemandTec earned second place in Ease of Integration and third in Quality of Support, and scored in the top 10 in 11 categories. The announcement was made at the National Retail Federation conference held in New York, January 16–19.
RIS News compiles and publishes an annual list of the top software vendors, known as the Leaderboard, which ranks companies according to a comprehensive survey of over 200 retailers covering 98 software vendors.
RIS News Leaderboard 2004 Rankings
In total, DemandTec ranked in the top three in five different categories:
- #1 Leader in Strategic Value
- #1 Leader in Customer Satisfaction and Recognition
- #1 Leader in Quality of Service
- #2 Leader in Ease of Integration
- #3 Leader in Quality of Support
"A number one ranking in any category is an endorsement of a company's people, products and services. To finish first in multiple categories is particularly impressive given the very high standards that retailers have for their technology partners," said Joe Skorupa, editor-in-chief at RIS News. "The most important category in the Leaderboard is Customer Satisfaction. DemandTec makes an effort to go above and beyond the call of duty in this category and more than 200 respondents in our survey apparently agree."
According to the publication, which is much like the J.D. Power and Associates rating for automobiles, the 2005 Leaderboard is a comparison ranking of retail software vendors based on the criteria that matters most – customer satisfaction. The ranking is based on performance metrics and retailer voting of over 200 retailers across multiple retail segments.
"There is no greater honor than to be recognized by the customers you serve as being the best in the business," said Dan Fishback, president and CEO of DemandTec. "Customer recognition of this breadth and magnitude is a result of the cumulative hard work and consistent results delivered across our company over a period of months and years, and in that we take great pride. DemandTec would like to thank its customers, partners and RIS News for recognizing our performance to date and the value we provide."
About DemandTec
DemandTec's Consumer Demand Management software helps retailers and consumer products manufacturers strategically plan, optimize, and execute demand-driven merchandising and marketing programs based on a quantified understanding of consumer demand. Retailers have ranked DemandTec #1 in Strategic Value, Customer Satisfaction, and Quality of Service among the top 50 retail software vendors in the 2004 RIS Leaderboard survey. DemandTec customers include B&Q, Best Buy, Brookshire Grocery Company, Duane Reade, H-E-B Grocery Co., Longs Drugs, Monoprix, RadioShack, and Safeway. DemandTec software is provided via the IBM On Demand program. For more information, please visit www.demandtec.com
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