DemandTec

Current Job Openings

Senior IT Technician

Based out of either our San Carlos headquarters or our Pleasanton facility, this is an outstanding opportunity in a technology-driven company for someone who can think on their feet and who has a lot of troubleshooting experience to draw from when working on issues. Excellent customer service is an absolute must. Must be very organized and detail oriented. Duties include (but not limited to) providing end-user and system support, installing and maintaining desktop hardware and software; creating, updating, and closing tickets in the IT helpdesk tracking system; user account administration and security, and developing operating instructions and support documentation.

Primary Responsibilities:

• Provide first and second level troubleshooting: notebooks, desktops, Cisco VPN, BlackBerries, software (MS Office, SharePoint, Adobe Acrobat…), printers, scanners, telephones, etc.
• Adhere to policies set by the Director of IT, and create and publish procedures when needed
• Serve as lead technician with responsibility for the following server applications: Symantec Desktop and Laptop Option, PatchLink, Ghost, Altiris, and AssetManager
• Improve current Help Desk processes/procedures to match needs of growing company
• Mentor team members and provide documentation and training of duties
• Aid in the implementation of new business automation software and tools to help increase productivity
• Manage end user OS installations and images for Windows using Altiris and Ghost
• Manage creation of new hire accounts and ensure provided documentation addresses all their needs

Required Experience:

• Ability to work closely with end users and understand their needs and requirements
• Demonstrated ability to remotely troubleshoot hardware, software and communications problems
• Document Help Desk tickets clearly and concisely, including explanations of problems and resolution
• Complete and document technical projects such as the testing of hardware and software products
• Must be customer-oriented with attention to detail, and ability to prioritize
• Organized self starter who is self reliant, efficient and able to work independently or in a team environment
• Excellent client service, interpersonal and written communication skills
• Proven ability to handle multiple tasks and meet deadlines, while maintaining a strong commitment to quality of work
• Ability to communicate complex technical issues concisely and professionally to all audiences

Desired Skill Sets:

• 4 + years Help Desk  experience (monitoring Help Desk queue)
• Experience in these areas: Windows 2000/XP/Vista, MS Office, Active Directory, Server class work, Trend Antivirus, BlackBerry, Symantec DLO, patch management software, service desk tools
• MCSA/MCSE certification a plus
• A+ certification a plus

Required Education:

• Bachelors degree

About DemandTec:

Named as one of the Best Places to Work in the Bay Area by San Jose Magazine, DemandTec (NASDAQ: DMAN) creates solutions that enable retailers and consumer products companies to optimize merchandising and marketing decisions. Our employees work in an exciting, dynamic environment creating leading edge software-as-a-service solutions that utilize DemandTec’s science-based software platform to model and understand consumer behavior. Demandtec offers great benefits, a fun work environment, but best of all you’d be part of a team that helps more than 140 leading retail and consumer products manufacturers, such as Advance Auto Parts, Best Buy, Circle K Stores, ConAgra Foods, Delhaize America, Dr Pepper Snapple Group, Giant-Carlisle, H-E-B Grocery Co., Hormel Foods, Monoprix, Safeway, Sara Lee and Tyson Foods, to succeed.

Please send resume to: jobs@demandtec.com